Frequently Asked Questions - Support

What is the warranty for TRU-Vu monitors?
What is the typical repair turn-around time?
What is the lead time for TRU-Vu monitors?
Where are TRU-Vu monitors built?
Where can I purchase TRU-Vu monitors?
Where can I find pricing on TRU-Vu monitors?
How can I become a TRU-Vu reseller?
I am interested in a Demo, who do I contact?
How long has TRU-Vu been in business?
Does TRU-Vu ship to Canada?
What are TRU-Vu’s payment terms?

What is the warranty for TRU-Vu monitors?

VL-7Y: 1 year
SXOBH and SXUHD Series: 2 years
All other monitors: 3 years

What is the typical repair turnaround time?

If we have the parts in stock, generally 1-2 days.

Visit our Warranty page for more information

What is the lead time for TRU-Vu monitors?

If they are in our U.S. warehouse, orders will ship the same day if we receive the order by noon CST.
If monitors are being built, normal production lead time is 4-10 weeks*, depending upon model.
Shipping from Taiwan adds 4-5 weeks via sea, or 5 days if shipped via air, to reach our US. warehouse.

*Some of the sub-components are produced in China, and manufacturing lead times for new orders of all electronic parts and components will now increase dramatically due to the Corona Virus factory shut downs. LEAD TIMES WILL NOW BE 12-14 WEEKS FOR PRODUCTION, plus shipping from Taiwan. Please submit your purchase orders with these new longer lead times in mind.

Where are TRU-Vu monitors built?

Design and engineering takes place in the U.S.
A few models are built in the U.S., but the great majority are built in Taiwan.

Where can I purchase TRU-Vu monitors?

We can provide the name of dealers in your area, or contact us directly at (847) 259-2344

Where can I find pricing on TRU-Vu monitors?

How can I become a TRU-Vu reseller?

I am interested in a Demo, who do I contact?

How long Has TRU-Vu been in business?

Our parent company, T.S.I. has been providing video-related solutions since 1990. TRU-Vu has been supplying industrial-grade monitors and touch screens since 2008.

Does TRU-Vu ship to Canada?

Yes, we ship to Canada.

What are TRU-Vu’s payment terms?

Once credit is established, our typical terms are Net 30. We also accept wire transfer, ACH and credit card payments.