Frequently Asked Questions - Support

TRU-Vu Monitors FAQ

We’ve asked our customers what topics they would like us to identify, and they gave us a list of TRU-Vu monitors FAQ.


What is the warranty for TRU-Vu monitors?

VL-7Y: 1 year, SXOBH and SXUHD Series: 2 years, and All other monitors: 3 years. Visit our
Warranty page for more information.

What is the typical repair turnaround time?

Due to the current worldwide shortage of components and reduced labor force here and at our suppliers, repair lead times have increased dramatically. Lead times can be as short as 2-4 weeks if the parts are in stock, or significantly longer if we need to source the necessary parts.

What is the lead time for TRU-Vu monitors?

If they are in stock at our U.S. warehouse, orders will generally ship within 1-2 business days.
If monitors are being built, normal production lead time is approximately 8-16 weeks, depending upon model.
Shipping from our factories overseas adds 5-7 weeks via sea, or 5-10 days if shipped via air, to reach our US. warehouse.

Where are TRU-Vu monitors built?

Design and engineering takes place in the U.S.
A few models are built in the U.S., but the balance are built in Taiwan.

Where can I purchase TRU-Vu monitors?

We can provide the name of dealers in your area, or contact us directly at (847) 259-2344

Where can I find pricing on TRU-Vu monitors?

Contact us at (847) 259-2344 or at or click the link below to let us know more about your application and we will help find the right solution!



How can I become a TRU-Vu reseller?

Contact us at (847) 259-2344 or at


I am interested in a Demo, who do I contact?

Contact us at (847) 259-2344 or at


How long Has TRU-Vu been in business?

TRU-Vu has been supplying industrial-grade monitors and touch screens since 2008.

Does TRU-Vu ship to Canada?

Yes, we ship to Canada.

What are TRU-Vu’s payment terms?

Once credit is established, our typical terms are Net 30. We also accept wire transfer, ACH and credit card payments.