Frequently Asked Questions - Support
What is the typical repair turn-around time?
What is the lead time for TRU-Vu monitors?
Where are TRU-Vu monitors built?
Where can I purchase TRU-Vu monitors?
Where can I find pricing on TRU-Vu monitors?
How can I become a TRU-Vu reseller?
I am interested in a Demo, who do I contact?
How long has TRU-Vu been in business?
Does TRU-Vu ship to Canada?
What are TRU-Vu’s payment terms?
What is the warranty for TRU-Vu monitors?
VL-7Y: 1 year, SXOBH and SXUHD Series: 2 years, and All other monitors: 3 years. Visit our
Warranty page for more information.
What is the typical repair turnaround time?
If we have the parts in stock, generally 1-2 days.
What is the lead time for TRU-Vu monitors?
If they are in our U.S. warehouse, orders will ship the same day if we receive the order by noon CST.
If monitors are being built, normal production lead time is 4-10 weeks*, depending upon model.
Shipping from Taiwan adds 4-5 weeks via sea, or 5 days if shipped via air, to reach our US. warehouse.
Where are TRU-Vu monitors built?
Design and engineering takes place in the U.S.
A few models are built in the U.S., but the balance are built in Taiwan.
Where can I purchase TRU-Vu monitors?
We can provide the name of dealers in your area, or contact us directly at (847) 259-2344
Where can I find pricing on TRU-Vu monitors?
Contact us at (847) 259-2344 or at info@TRU-VuMonitors.com
How can I become a TRU-Vu reseller?
Contact us at (847) 259-2344 or at info@TRU-VuMonitors.com
I am interested in a Demo, who do I contact?
Contact us at (847) 259-2344 or at info@TRU-VuMonitors.com
How long Has TRU-Vu been in business?
Our parent company, T.S.I. has been providing video-related solutions since 1990. TRU-Vu has been supplying industrial-grade monitors and touch screens since 2008.
Does TRU-Vu ship to Canada?
Yes, we ship to Canada.
What are TRU-Vu’s payment terms?
Once credit is established, our typical terms are Net 30. We also accept wire transfer, ACH and credit card payments.