Frequently Asked Questions - Support

What is the warranty for TRU-Vu monitors?
What is the typical repair turn-around time?
What is the lead time for TRU-Vu monitors?
Where are TRU-Vu monitors built?
Where can I purchase TRU-Vu monitors?
Where can I find pricing on TRU-Vu monitors?
How can I become a TRU-Vu reseller?
I am interested in a Demo, who do I contact?
How long has TRU-Vu been in business?
Does TRU-Vu ship to Canada?
What are TRU-Vu’s payment terms?

What is the warranty for TRU-Vu monitors?

VL-7Y: 1 year, SXOBH and SXUHD Series: 2 years, and All other monitors: 3 years. Visit our
Warranty page for more information.

What is the typical repair turnaround time?

Due to the current worldwide shortage of components and reduced labor force here and at our suppliers, repair lead times have increased dramatically. Lead times can be as short as 2-4 weeks if the parts are in stock, or significantly longer if we need to source the necessary parts.

What is the lead time for TRU-Vu monitors?

If they are in stock at our U.S. warehouse, orders will generally ship within 1-2 business days.
If monitors are being built, normal production lead time is currently (Sept 2021) approximately 8-20 weeks, depending upon model.
Shipping from Taiwan adds 8-12 weeks via sea, or 5-10 days if shipped via air, to reach our US. warehouse.

Where are TRU-Vu monitors built?

Design and engineering takes place in the U.S.
A few models are built in the U.S., but the balance are built in Taiwan.

Where can I purchase TRU-Vu monitors?

We can provide the name of dealers in your area, or contact us directly at (847) 259-2344

Where can I find pricing on TRU-Vu monitors?

How can I become a TRU-Vu reseller?

I am interested in a Demo, who do I contact?

How long Has TRU-Vu been in business?

Our parent company, T.S.I. has been providing video-related solutions since 1990. TRU-Vu has been supplying industrial-grade monitors and touch screens since 2008.

Does TRU-Vu ship to Canada?

Yes, we ship to Canada.

What are TRU-Vu’s payment terms?

Once credit is established, our typical terms are Net 30. We also accept wire transfer, ACH and credit card payments.