Frequently Asked Questions - Support
TRU-Vu Monitors FAQ
We’ve asked our customers what topics they would like us to identify, and they gave us a list of TRU-Vu monitors FAQ.
What is the typical repair turn-around time?
What is the lead time for TRU-Vu monitors?
Where are TRU-Vu monitors built?
Where can I purchase TRU-Vu monitors?
Where can I find pricing on TRU-Vu monitors?
How can I become a TRU-Vu reseller?
I am interested in a Demo, who do I contact?
How long has TRU-Vu been in business?
Does TRU-Vu ship to Canada?
What are TRU-Vu’s payment terms?
TRU-VU MONITORS FAQ : FREQUENTLY ASKED QUESTIONS
What is the warranty for TRU-Vu monitors?
VL and SXN Models: 1 year, SXOBH Models: 2 years, and All other monitors: 3 years. Visit our
Warranty page for more information.
What is the typical repair turnaround time?
Lead times can be as short as 2 weeks if the parts are readily available, or longer if we need to source the necessary parts.
What is the lead time for TRU-Vu monitors?
If they are in stock at our U.S. warehouse, orders will generally ship within 1-2 business days.
If monitors are being built, normal production lead time is approximately 8-12 weeks, depending upon model.
Shipping from our factories overseas adds 5-7 weeks via sea, or 5-10 days if shipped via air, to reach our US. warehouse.
Where are TRU-Vu monitors built?
Design and engineering takes place in the U.S.
Most models are built in Taiwan.
Where can I purchase TRU-Vu monitors?
We can provide the name of dealers in your area, or contact us directly at (847) 259-2344
Where can I find pricing on TRU-Vu monitors?
Contact us at (847) 259-2344 or at info@tru-vumonitors.com or click the link below to let us know more about your application and we will help find the right solution!
REQUEST A QUOTE
How can I become a TRU-Vu reseller?
Contact us at (847) 259-2344 or at info@tru-vumonitors.com
I am interested in a Demo, who do I contact?
Contact us at (847) 259-2344 or at info@tru-vumonitors.com
How long Has TRU-Vu been in business?
TRU-Vu has been supplying industrial-grade monitors and touch screens since 2009.
Does TRU-Vu ship to Canada?
Yes, we ship to Canada.
What are TRU-Vu’s payment terms?
Once credit is established, our typical terms are Net 30. We also accept wire transfer, ACH and credit card payments.